Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in original packaging.

To start a return, you can contact us at krasa.by.ps@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at krasa.by.ps@gmail.com

 

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – physical damage/ tampered product or packaging.

Under what conditions return/ replacement request will not be accepted?

• Opened/used/altered products
• Original packaging (mono cartons, labels, etc.) missing
• Product that doesn't fall under any conditions given above.
• The return/replacement request is generated after 7 days from the date of delivery
• The damaged/missing product is reported after 2 days from the date of delivery